![]() We are befuddled as to why Sephora keeps changing policies and programs that do not incentivize us but drive us further away from Sephora. We have been imploring Sephora to change for the better. ![]() The beauty community is not happy with what Sephora is doing with the arcane changes, the failure to hear and react to what we as your consumers have been asking for in the form of positive changes in your rewards system as you are not keeping pace with your competition. ![]() Please understand I am not trying to be disrespectful and hope you are reading this and taking it with the sincerity and honesty with which it is meant. I receive outstanding and often superior service and rewards from many of your competitors who offer the same products. There is nothing Sephora can offer me except for house brands I cannot get elsewhere. Considering the most recent consumer-related changes I see no reason to maintain my Rouge status as it no longer holds value for me. I am not happy with Sephora as a whole and have continued to see fewer reasons to maintain a relationship with Sephora. I continue to see a decline in customer service across the enterprise. ![]() Have been a long-standing Rouge member and want to share feedback with you about why I am about to leave Sephora. ![]()
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